1. Acceptance of Terms

By accessing or using this website (“The Crown Collection,” “we,” “us,” or “our”) and purchasing any products or services, you agree to be bound by these Terms and Conditions (T&C) and all policies incorporated by reference. If you do not agree to these T&C, you must not use our website or services.

2. Products and Authenticity

• 2.1 Product Representation: We make every effort to display the colors, features, specifications, and details of the products available on the site accurately. However, we do not guarantee that the color, size, or detail will be entirely accurate, complete, reliable, current, or free of errors.

• 2.2 Authenticity Guarantee: All timepieces sold by The Crown Collection are guaranteed to be 100% authentic. Every watch undergoes a rigorous, multi-point inspection by our master horologists. For pre-owned watches, documentation of service history and original papers (if available) will be clearly noted on the product page.

3. Pricing and Payment

• 3.1 Pricing: All prices are listed in the currency specified on the website and are subject to change without notice. The price displayed at the time of order confirmation is final, subject to verification.

• 3.2 Payment Security: We use secure payment gateways. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the site.

• 3.3 Taxes and Duties: The customer is responsible for all import duties, customs taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost.

4. Orders, Shipping, and Delivery

• 4.1 Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or issues identified by our fraud prevention department.

• 4.2 Shipping: All shipments are fully insured for the purchase price and require a signature upon delivery. Risk of loss and title for items purchased from The Crown Collection pass to you upon our delivery to the carrier.

• 4.3 Delivery Times: Estimated delivery dates are not guaranteed and are subject to customs clearance and courier schedules.

5. Returns and Refunds (Acquisition Assurance)

• 5.1 Return Policy: We offer a specific return period (e.g., 7 or 14 days) from the date of delivery. To be eligible for a return, the watch must be returned in the exact condition in which it was received, including all boxes, accessories, papers, and protective seals intact.

• 5.2 Security Seals: If a security or inspection seal applied by The Crown Collection has been removed, tampered with, or broken, the item will not be eligible for a refund.

• 5.3 Refund Processing: Refunds will be processed once the watch has been received and inspected by our team for authenticity and condition. A restocking fee may apply.

6. Warranty and Service

• 6.1 Limited Warranty: For new watches, the original manufacturer’s warranty applies. For pre-owned watches, The Crown Collection provides a limited warranty (e.g., 1-year) covering the mechanical operation of the watch movement, unless otherwise specified.

• 6.2 Exclusions: The warranty does not cover damage resulting from misuse, accidental damage, water damage (unless explicitly guaranteed waterproof), or any repair or modification performed by a third party.